Refund & Cancellation Policy

1. What we charge for

Haven Hive charges registered real estate agencies a one-time fee for 30 days of access to platform features - listing quotas, lead delivery, analytics, verification badges and AI valuation tools. Current plans are Basic (₹1,999), Pro (₹4,999) and Elite (₹9,999) per 30-day period, exclusive of applicable GST.

We also offer one-time add-on purchases, such as the Featured Listing Boost (from ₹999), which promotes a single listing in search results and homepage placement for seven days.

Haven Hive does not process property purchase payments, rent, security deposits, brokerage or any transaction between a buyer and an agency. All such payments are settled directly between the parties, outside the platform.

2. How billing works

Plans are sold as one-time purchases. A single payment grants your agency 30 days of access to that plan's features, starting immediately.

There is no auto-renewal and no recurring mandate. We do not store your payment details and we will never charge you automatically. When your 30 days are up, you simply purchase again if you wish to continue.

If you purchase again before your current period ends, the remaining days are added to your new period - you never lose time you have already paid for.

Payments are processed securely through our payment gateway. We do not store your card, UPI or bank credentials on our servers. A GST invoice is issued for every successful payment and is available in your agency dashboard under Billing & Subscription.

3. Cancellation

Because plans are one-time purchases with no auto-renewal, there is nothing to cancel and no ongoing commitment. Simply choose not to purchase again.

Your access continues for the full 30 days you have paid for. After that, your account reverts to limited access.

Letting a plan lapse does not delete your account or your listings. You may purchase a plan again at any time.

4. Refunds

Plan purchases are generally non-refundable once access has been activated, as the service is made available immediately on payment.

One-time add-on purchases, including the Featured Listing Boost, are non-refundable once the promotion has gone live, for the same reason.

We will, however, issue a full refund in the following cases: (a) a duplicate or accidental double charge; (b) a payment was collected but the corresponding plan or add-on was never activated on your account; (c) a technical failure on our side that prevented you from using the paid service for a substantial part of the period; or (d) any charge that is demonstrably unauthorised.

5. How to request a refund

Email team@havenhive.in from your registered agency email address within 7 days of the charge, including your agency name, the payment reference or transaction ID, and a brief description of the issue.

We aim to acknowledge every refund request within 2 business days and to resolve it within 7 business days.

Approved refunds are credited back to the original payment method. Once we initiate the refund, it typically reaches your account within 5-7 business days, depending on your bank or card issuer.

6. Failed payments

If a payment fails, no access is granted and no amount is retained by us. If your bank shows an amount debited for a failed payment, it is normally reversed automatically by your bank within 5-7 business days.

If a debited amount has not been reversed after 7 business days, email us at team@havenhive.in with the transaction reference and we will trace it with our payment gateway.

7. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date, and material changes affecting existing subscriptions will be notified to registered agencies by email.

8. Contact us

For any billing, cancellation or refund query, contact us at team@havenhive.in. We are happy to help.